Turning ad spend into 116 booked appointments
During tax season, clicks were not the result that mattered. The practice needed people actually booking appointments.
Advertising performance had to answer one question: how much are we spending, how many appointments are we getting, and how much business is that producing?
- The paid-search campaign was built around the services people were actively looking for.
- Completed appointment bookings, rather than softer actions such as page visits or button clicks, became the thing performance was judged against.
- Advertising and booking data were connected closely enough to put a minimum attributable sales value against those appointments.
A$8,500 in Google Ads spend produced:
- 116
- Booked appointments
- A$34,200+
- Attributable sales
- 4.05x
- Minimum return on ad spend
- A$72.93
- Cost per booking
- 15.83%
- Conversion rate
The practice was not left looking at a click count and wondering whether the advertising had worked.
It could connect spend to something commercially meaningful: people booking an appointment.
The part that transfers The decision that made the reporting useful was choosing to measure booked appointments instead of page visits.
